Frequently Asked Questions (FAQ)

Below you find answers to the most frequently asked questions. If you don’t find answer to your question, you are more than welcome to contact us by e-mail on info@hopeuganda.com.

Sponsoring and payment

HOW MUCH DOES IT COST TO SPONSOR A CHILD OR THE SCHOOL?

By sponsoring a child you commit yourself to pay a fixed amount for the selected payment frequency (monthly/3 times per year/annually). Currently the cost for sponsoring a child is 50 USD per month. An additional 5% will be added to cover admin costs. By that you are sure that your sponsor amount of 50USD per month is used directly for your child. You can select to pay in any of the following currencies: USD/EUR/SEK/AUD. If you select another currency than USD, the amount will be converted and fixed in the selected currency.
For a school sponsorship you can select by yourself the level of sponsoring that fits your wallet. No additional fee is added to cover admin costs. Instead around 95% of your donation will be used on ground in Uganda for running the school.

HOW DO I PAY?

You can pay by credit or debit card online (VISA or MasterCard). Hope Uganda is not storing any of your card details since that is kept by our payment service provider who is certified according to the highest level of the PCI standard, which requires compliance with more than 200 security controls. All communication concerning money and card details is encrypted.

Making an international money transfer to:
Insamlingsstiftelsen Hope Uganda
IBAN: SE87 5000 0000 0522 6104 6243
BIC: ESSESESS
Name of bank: SEB

FOR HOW LONG DO I COMMIT MYSELF TO BE A SPONSOR?

The sponsorship of a child has no defined period of time. You can at any time stop your sponsorship. We would of course like to see a transformation of your sponsored child from one level to another, and hopefully see him or her graduating from the highest level of education in the future. If you want to support your child on a higher level of education, the cost could be increased as local fee for education increased.

A school sponsorship has no defined period of time and will continue as long as you are willing to support our work.

HOW DO I DO IF I WANT TO CHANGE OR STOP MY SPONSORSHIP?

Being a sponsor to Hope Uganda and the supported project is of course voluntary and we do understand that life situations can change and by that you need to make changes or stop your sponsorship. If you are paying by bank transfer you just ask your bank to terminate the recurring transaction. If you pay via our online payment solution you login on your account and you can make changes or terminate the recurring payment. Please, also send us an e-mail on info@hopeuganda.com with feedback.

WHY DO YOU NEED BOTH MY EMAIL AND MY PHONE NUMBER?

We know that e-mails sent from us sometimes will bounce and not reach you or end up in your spam filter. If we have a situation where we don’t get in contact with you via e-mail we will try to contact you by phone. Hope Uganda will never contact you by phone unless it is absolutely necessary. Please make sure that you have an updated email and phone number in your account settings.

ARE MY PERSONAL DETAILS SAFE WITH YOU?

Hope Uganda is not distributing any of your information to a third party. Remember to be careful with your login to your account on our webpage and not show /share details with others. Hope Uganda is not storing any of your card details since that is kept by our payment service provider who is certified according to the highest level of the PCI standard, which requires compliance with more than 200 security controls. All communication concerning money and card details is encrypted.

HOW MUCH MONEY GOES TO ADMINISTRATION COSTS?

As in everything an administrative cost is associated with receiving and transferring money as well as making sure the foundation meets all the legislative demands. We do our best to minimize the amount and we strive to be transparent in our work, therefore you see the administrative cost specified on your sponsorship of a child (currently it is an additional 5%). For a general school donation our aim is to transfer 95% of the money to the local project.

Supported projects

WHERE ARE THE SUPPORTED PROJECTS LOCATED?

Currently we support one project managed by the local organization Hope Uganda Projects, based in Uganda. Hope Preparatory School is located in Kabale town, South-Western Uganda.

HOW DOES YOUR ORGANIZATION CHOOSE CHILDREN?

It is not easy to choose but we consider different life situations like children being homeless, orphan or needy. We want to help as many as we can but due to the fact that we have limited means, we have to look at the above life situations. The decision is based on our local partner organization’s analysis of the child’s life situation and the kind of support available for a child.

IS THE ORGANIZATION REGISTERED?

Yes, Hope Uganda is a Swedish registered non-profit organization. The registered name is Insamlingsstiftelsen Hope Uganda. The supported organization in Uganda, Hope Uganda Projects, is a Ugandan registered organization.

IS IT POSSIBLE TO COMPARE ANOTHER UGANDAN SCHOOL TO YOUR SUPPORTED SCHOOL?

Hope Uganda Projects use the Ministry of Education’s Guidance for Schools in Uganda. It means we are sure our children have the level of knowledge that are expected every year. Our supported school has a higher standard than many other schools!

IS THE SUPPORTED ORGANIZATION HELPED BY THE GOVERNMENT?

No, it is not. The school is managed as a private school under a non-profit organization Hope Uganda Projects and are just financed by you as a private sponsor and donations through Hope Uganda.

HOW MANY CLASSES DO HOPE PREPARATORY SCHOOL HAVE?

The school has two different sections. A Pre section and a Primary section. In the Pre section there is Baby Class, Middle Class and Top Class and in the Primary section they have Primary 1 up to Primary 7.

WHAT HAPPENS TO THE SPONSORED CHILD WHEN HE OR SHE GRADUATES FROM P.7?

Hope Uganda and our local partner organization aim is to educate the child as much as we can together with the sponsor parent. Secondary school needs an increased amount of sponsorship funds (currently 800 USD/year) from the sponsor. If the sponsor want to support up to University level, the amount of sponsorship will here be changed again depending on what field the student want to study.

DOES THE CHILDREN STAY AT SCHOOL?

Most of the children stay at school. There is a Boy section and a Girl section where they sleep. The Boarding children are there because of different circumstances e.g. orphans, neglected, parents too needy, parents/care takers too far away.

There are as well some children that come in the morning and leave in the afternoon to sleep at home, with their parents or care takers.

Interaction with your child or the supported project

HOW WILL I BE ABLE TO FOLLOW ME SPONSORED CHILD?

We send different updates about your child via email. You will receive letters (3 times a year), school reports (3 times a year), photos (3 times a year) and general newsletter from Hope Uganda regularly. You can also follow our work on social media.

If you want to send or replay a letter from your sponsored child, you will receive reply from the child as soon as possible.

CAN I SEND GIFTS TO MY SPONSORED CHILD?

Yes, you can send anything you would like to send. It may take some time as postage to Uganda can take several weeks. Write your or your sponsored child’s name on the parcel. Use the following address when sending us items.

Hope Uganda Projects
Plot 64, Nyabikoni
P.O. BOX 808 Kabale, Uganda

If you want to send extra money to the family of your sponsored child, we will buy something useful for the moment for the family and give it as a gift. We don’t give out money in cash to families.

CAN I VISIT YOUR SUPPORTED PROJECTS?

Yes, You are very welcome!

Everyone that wants to come can come. Have a lunch with us, sing, dance, see our projects or stay for a longer period of time and volunteer. You are welcome to send us an email to info@hopeuganda.com.